Human Resources Management of Kwik-Fit Financial Services Term Paper

Human Resources Management of Kwik-Fit Financial Services - Term Paper Example The call center contacted the highly probable people in the list and sold the insurance policies and other financial services to these people. This model was successful initially and continued to improve until the time when the company was taken over by Ford. Though the value of the company went up when this was again subsequently taken over by another venture capital group, there was no change in the downward trend that has started. This has arisen primarily because, the call centers are human-centric and a dissatisfied and unhappy staff does not augur well for the company. The number of people who work in the company for a longer stint slowly comes down as the company started to lose ground. The company was on the verge of growth. As a matter of fact, the company was one of the call centers established in the region and had about 850 employees on its rolls. The employees found themselves de-motivated due to a number of take-overs that has been happening in the company and a number of grievances that were not given a hearing. The annual staff turnover in the company was at around 52% and a vacancy rate that was well over 21%. Naturally, with such large turnover and vacancy rates the company had started doing badly and the company was financially falling down2. The business model of the company was simple. The probable leads list come from their own company Kwik-Fit Auto center from which the best of the probe are picked up and they are followed up from the call center. The large scale vacancy and the large turnover of the staff both compounded the problem at the call center and started to bring the company down to the red. The human resource turn over in the company happens because of large scale unhappiness over the working of the company and the people do not fancy working in the company anymore. Of course, the pay does matter. But it is more often the working methods and the environment that compounds the issue and accelerates human turnovers in the company.